Privacy Policy
Empress Pavilion is committed to protecting the privacy and personal data of its users. This Privacy Policy outlines the principles and practices we observe in collecting, using, storing, and protecting your information when you visit our website, empresspavilionchinatown.com (the “Website”), in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
1. Our Commitment to Privacy and Data Protection
At Empress Pavilion, we recognize the importance of safeguarding your personal information. We are dedicated to maintaining the confidentiality, integrity, and security of your data, and we limit our collection and use of personal information to what is necessary for providing a high-quality user experience and the services you request.
2. Scope of Policy and Data Controller Role
This Privacy Policy applies to all visitors, users, and others who access empresspavilionchinatown.com. Empress Pavilion, acting as the Data Controller, determines the purposes and means of processing personal data collected through this Website. For any inquiries regarding data processing, we can be contacted at [email protected].
3. Categories of Data We Process
We may collect and process the following categories of personal data:
Usage Data – information such as IP addresses, browser types, operating systems, referring URLs, pages accessed on the Website, dates/times of visits, and other related diagnostic data.
Account Data – personal identifiers provided when creating an account or placing an order, including your full name, mailing address, email address, and telephone number.
Profile Data – preferences, purchase histories, order behavior, and engagement with content or promotions.
Communication Data – messages you send through customer support or web forms, feedback, emails, and other forms of correspondence.
Technical Data – device information such as browser plug-ins, language settings, screen resolutions, and system configuration details.
Transaction Data – details associated with purchases on empresspavilionchinatown.com, including payment confirmations and delivery information.
Preference Data – information you provide regarding marketing consents, communication preferences, service interests, and content tolerances.
4. Legal Bases for Processing
We process your data based on the following lawful grounds as defined in the GDPR and CCPA:
– Consent: When you explicitly agree to our use of your personal data for specific purposes (e.g., marketing communications).
– Contractual Necessity: When processing is necessary to fulfill a transaction or provide a service you have requested.
– Legal Obligation: Where we are legally required to retain or disclose certain information.
– Legitimate Interests: When processing is in our interest to operate, improve, and protect the Website, provided your rights and freedoms do not override those interests.
5. Your Privacy Rights
Under applicable laws, you have several rights regarding your personal data:
– Right to Access: You may request a copy of personal data we hold about you.
– Right to Rectification: You may request correction of inaccurate or incomplete data.
– Right to Erasure: In certain circumstances, you may request that your data be deleted.
– Right to Restriction: You may request that we limit or suspend the processing of your data.
– Right to Data Portability: You may request to receive your personal data in a machine-readable format.
– Right to Object: You may object to the processing of your personal information where we rely on legitimate interests or direct marketing.
To exercise any of these rights, please contact us at [email protected].
6. Security Measures
We implement appropriate technical and organizational measures to protect your personal data. These measures include encryption protocols, restricted access rights, firewall protection, routine backups, and security awareness training for all relevant personnel. While no system can guarantee absolute security, we are committed to taking all reasonable steps to safeguard your data.
7. International Data Transfers
Where personal data is transferred outside the European Economic Area (EEA) or similar jurisdictions, we utilize approved mechanisms such as Standard Contractual Clauses (SCCs), adequacy decisions, or other lawful safeguards to ensure a legitimate and secure transfer in compliance with applicable regulations.
8. Data Retention
We retain personal data only for the duration necessary to fulfill the purposes outlined in this Policy:
– Usage Data: retained for up to 12 months for analytics and diagnostics.
– Account and Profile Data: retained for the duration of your account and up to 6 years thereafter in line with legal obligations.
– Communication and Support Data: retained for up to 3 years for quality assurance and compliance.
– Transaction Data: retained for 7 years for legal, audit, and tax purposes.
– Preference Data: retained until consent is withdrawn or up to 2 years from last activity.
Upon expiration or withdrawal of your consent, your data will be securely deleted or anonymized.
9. Cookie Policy
We use cookies and similar tracking technologies to enhance user experience and gather statistical data:
– Essential Cookies: These are necessary to operate the Website and enable key functionality such as navigation, security, and transaction processing.
– Functional Cookies: These remember your site preferences to provide a customized experience.
– Analytics Cookies: These help us understand site usage to enhance performance and services.
– Performance Cookies: These monitor and improve the performance and responsiveness of the Website.
10. Cookie Management and Compliance
By visiting empresspavilionchinatown.com, you may manage your cookie preferences through our cookie banner or adjust settings directly from your browser. In line with GDPR and CCPA requirements, we request user consent before setting any non-essential cookies and honor “Do Not Sell My Information” and “Do Not Track” signals where applicable.
11. Protection of Children’s Information
Our Website is not intended for use by children under the age of 13. We do not knowingly collect personal data from minors without explicit parental consent. If you become aware that a child under 13 has provided us personal data without verifiable consent, please contact us immediately at [email protected] and we will take appropriate action to remove such data.
12. Policy Updates and User Notification
We reserve the right to update this Privacy Policy as necessary to reflect legal, technological, or business developments. Material changes will be made available on empresspavilionchinatown.com, and we may notify users through appropriate communication channels. Continued use of the Website constitutes acceptance of the updated Policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, you may contact us at:
Email: [email protected]
Postal requests or legal inquiries should be directed to our administrative contact provided upon request.
We are committed to full compliance with GDPR, CCPA, and other applicable privacy frameworks, and are here to support you in exercising your data rights. Please do not hesitate to reach out with any privacy concerns.